Metro PCS: Over all experience is horrible, have had to ca...
A Metro PCS customer review by GetHuman user ~Horrible Metro PCS forgeign Cu from November 15th, 2017
Background on ~Horrible Metro PCS forgeign Cu's case
GetHuman: ~Horrible Metro PCS forgeign Cu - can you tell our other Metro PCS customers when your case took place?
~Horrible Metro PCS forgeign Cu: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Horrible Metro PCS forgeign Cu a list of common Metro PCS problems)
~Horrible Metro PCS forgeign Cu: "Device Support" was why I was trying to call.
~Horrible Metro PCS forgeign Cu's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Horrible Metro PCS forgeign Cu: Over all experience is horrible, have had to call them on several occasion: First and foremost unable to understand individuals on other end, and likewise, they had a poor command of the English language.. Secondly, they did not have a working knowledge of the equipment they sell.*Tried to make payment * day prior to due date... Said it could not authorize payment.. try different payment method.. so I opened a different tab on my browser and made a payment with another company that was due about the same date... opened third tab to my online banking with major bank.. by the way never had any online banking issues.... payment went through... contacted metro pcs..after long wait customer service agent ***** stated that I must have entered the wrong information, advised her of process I undertook to see if it was my bank, she insisted that it was my bank would would gladly process payment for a fee... I asked to speak to her supervisor... ****** reiterated whole scenario, he apologized w
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Horrible Metro PCS forgeign Cu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Horrible Metro PCS forgeign Cu: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Horrible Metro PCS forgeign Cu: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Horrible Metro PCS forgeign Cu: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Horrible Metro PCS forgeign Cu taken from his Metro PCS customer service problem that occurred on November 5th, 2017.