Metro PCS: Phone keeps hanging up.u They won't call back e...
A Metro PCS customer review by GetHuman user ~Sonya Jjones from November 16th, 2017
Background on ~Sonya Jjones's case
GetHuman: ~Sonya Jjones - can you tell our other Metro PCS customers when your case took place?
~Sonya Jjones: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Sonya Jjones a list of common Metro PCS problems)
~Sonya Jjones: "Payment Arrangement" was why I was trying to call.
~Sonya Jjones's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sonya Jjones: Phone keeps hanging up.u They won't call back even though I provide my number. About receive text messages for * weeks now. tech phone keeps hanging up on me.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Sonya Jjones: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sonya Jjones: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Sonya Jjones: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Sonya Jjones: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sonya Jjones taken from his Metro PCS customer service problem that occurred on November 7th, 2017.