Metro PCS: Rebate scam. Bought two phones (Hydros) for my...
A Metro PCS customer review by GetHuman user ~Danny from November 22nd, 2017
Background on ~Danny's case
GetHuman: ~Danny - can you tell our other Metro PCS customers when your case took place?
~Danny: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Danny a list of common Metro PCS problems)
~Danny: "Device Support" was why I was trying to call.
~Danny's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Danny: Rebate scam. Bought two phones (Hydros) for my son and I. Only reason was for rebates. Been almost * months. One was rejected for not meeting criteria, Top Flight Wireless was the Pinellas County location ( St. Petersburg and Seminole Locations owned by same person, independant not corporate stores. They screwed up the plans and I am out of $** rebate. Metro Corporate office says they don't even handle the rebates, its a third party company. They have also purchased T- Mobile and being a metro costumer for over * years am now experiencing "no service" due to extremely high satellite use. They are cheap for a reason........Before you get a phone and service think about......Is the aggravation and crookedness worth it ??????
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Danny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Danny: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Danny: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Danny: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Danny taken from his Metro PCS customer service problem that occurred on November 15th, 2017.