Metro PCS: They change my fees w*out prior notice ,call cu...
A Metro PCS customer review by GetHuman user ~loren estrada from November 27th, 2017
Background on ~loren estrada's case
GetHuman: ~loren estrada - can you tell our other Metro PCS customers when your case took place?
~loren estrada: Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~loren estrada a list of common Metro PCS problems)
~loren estrada: "Lost or Stolen Phone" was why I was trying to call.
~loren estrada's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~loren estrada: They change my fees w*out prior notice ,call customer service * times,*put on hold,and no fix my problem been a customer for over * years,time to change to a different co,bad very bad.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~loren estrada: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~loren estrada: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~loren estrada: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~loren estrada: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~loren estrada taken from his Metro PCS customer service problem that occurred on November 21st, 2017.