Metro PCS: This is the crappiest service I have ever come...
A Metro PCS customer review by GetHuman user ~deborahosbo from November 5th, 2017
Background on ~deborahosbo's case
GetHuman: ~deborahosbo - can you tell our other Metro PCS customers when your case took place?
~deborahosbo: Sure. It was afternoon, on October 26th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~deborahosbo a list of common Metro PCS problems)
~deborahosbo: "Account access" was why I was trying to call.
~deborahosbo's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~deborahosbo: This is the crappiest service I have ever come accross. It pisses me off to have to wait this long to speak to someone who does not speak English only to be passed around to different representatives. The only reason i've kept this service is because of the international rate.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~deborahosbo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~deborahosbo: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~deborahosbo: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~deborahosbo: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~deborahosbo taken from his Metro PCS customer service problem that occurred on October 26th, 2017.