Metro PCS: somehow i actually had a good experience. i cal...
A Metro PCS customer review by GetHuman user ~happy customer from November 23rd, 2017
Background on ~happy customer's case
GetHuman: ~happy customer - can you tell our other Metro PCS customers when your case took place?
~happy customer: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~happy customer a list of common Metro PCS problems)
~happy customer: "Payment Arrangement" was why I was trying to call.
~happy customer's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy customer: somehow i actually had a good experience. i called about an extra charge and to cancel my phone insurance and did so with out any problems.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~happy customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy customer: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~happy customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~happy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy customer taken from his Metro PCS customer service problem that occurred on November 15th, 2017.