Micro Center Computers and Electronics: OMG I waited ** minutes and never got anyone...
A Micro Center Computers and Electronics customer review by GetHuman user ~Bill from Vermilion from November 14th, 2017
Background on ~Bill from Vermilion's case
GetHuman: ~Bill from Vermilion - can you tell our other Micro Center Computers and Electronics customers when your case took place?
~Bill from Vermilion: Yes I can. It was morning, on November 6th.
GetHuman: Did you reach out to Micro Center Computers and Electronics, and if so, how?
GetHuman: And which of these common Micro Center Computers and Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill from Vermilion a list of common Micro Center Computers and Electronics problems)
~Bill from Vermilion: "Complaint" was why I was trying to call.
~Bill from Vermilion's review of Micro Center Computers and Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's Micro Center Computers and Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill from Vermilion: OMG I waited ** minutes and never got anyone!!! I was trying to communicate with someone to share my disappointment with your lack of "Customer Service". I am not talking about things you do to fullfill a service contract or manufacturers warranty. I am speaking about the above and beyond things you do for loyal customers. I have purchased * laptops from Microcenter in the past * years, including * service contracts. I had a unfortunate mishap with my latest computer, so I contacted Microcenter to inquire about my extended warranty (** min). I was informed that the mishap was not covered because I didn't get the accident coverage (my bad) just the extended manufacturers warranty. I asked about the possability of repair and was switched to the service dept. (* min). The service dept advised a $** fee, and none of the fee was able to be applied to a new laptop if my laptop was trashed. My dissappointment is in the clinical responses from the people I spoke with. There was no empat
GetHuman: Let's quantify your experience contacting Micro Center Computers and Electronics. On a scale of 1 to 5, how easy is it go get help on a Micro Center Computers and Electronics problem?
~Bill from Vermilion: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill from Vermilion: I'd give them a two out of five on communication.
GetHuman: And what about Micro Center Computers and Electronics's ability to quickly and effectively address your problem?
~Bill from Vermilion: For that I would say three out of five.
GetHuman: And finally- any advice for other Micro Center Computers and Electronics customers?
~Bill from Vermilion: Call them early in the day or late. Don't forget any personal or account information you might need for Micro Center Computers and Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill from Vermilion taken from his Micro Center Computers and Electronics customer service problem that occurred on November 6th, 2017.