Microsoft Excel: customer service doesnt speak english, couldnt...

A Microsoft Excel customer review by GetHuman user GetHuman-339302 from November 23rd, 2017

Background on GetHuman-339302's case

GetHuman: GetHuman-339302 - can you tell our other Microsoft Excel customers when your case took place?
GetHuman-339302: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Microsoft Excel, and if so, how?
GetHuman-339302: I used the 800-642-7676 number I found for on the GetHuman Microsoft Excel customer phone number page I was on: Microsoft Excel Customer Service Phone Number
GetHuman: And which of these common Microsoft Excel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-339302 a list of common Microsoft Excel problems)
GetHuman-339302: "Technical support" was why I was trying to call.

GetHuman-339302's review of Microsoft Excel customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft Excel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-339302: customer service doesnt speak english, couldnt understand anyone and they had no idea what i was talking about
GetHuman: Let's quantify your experience contacting Microsoft Excel. On a scale of 1 to 5, how easy is it go get help on a Microsoft Excel problem?
GetHuman-339302: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-339302: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft Excel's ability to quickly and effectively address your problem?
GetHuman-339302: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft Excel customers?
GetHuman-339302: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft Excel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-339302 taken from his Microsoft Excel customer service problem that occurred on November 21st, 2017.

Microsoft Excel

2.80 of 5 stars | 24 reviews

GetHuman-339302's Microsoft Excel Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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