Microsoft Office: At first, I talked to these foreigners. I'm not...
A Microsoft Office customer review by GetHuman user GetHuman-432861 from November 22nd, 2017
Background on GetHuman-432861's case
GetHuman: GetHuman-432861 - can you tell our other Microsoft Office customers when your case took place?
GetHuman-432861: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Microsoft Office, and if so, how?
GetHuman: And which of these common Microsoft Office customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432861 a list of common Microsoft Office problems)
GetHuman-432861: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-432861's review of Microsoft Office customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft Office customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432861: At first, I talked to these foreigners. I'm not racist or anything but I couldn't understand them.Then it put me on the line with this lad. I really wish I got her name. She was a huge help. We even talked about video games. She fixed my problem in very fast time. I really wish I asked her name. She deserves a promotion. All I remember is that she told me about a Lego game that I need to check out. She defiantly helped me. I just wanna say she is epic.
GetHuman: Let's quantify your experience contacting Microsoft Office. On a scale of 1 to 5, how easy is it go get help on a Microsoft Office problem?
GetHuman-432861: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432861: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft Office's ability to quickly and effectively address your problem?
GetHuman-432861: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft Office customers?
GetHuman-432861: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft Office to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432861 taken from his Microsoft Office customer service problem that occurred on November 21st, 2017.