Microsoft - Product Support: Had a billing issue in which I was given a...
A Microsoft - Product Support customer review by GetHuman user GetHuman-133488 from November 18th, 2017
Background on GetHuman-133488's case
GetHuman: GetHuman-133488 - can you tell our other Microsoft - Product Support customers when your case took place?
GetHuman-133488: Yup. It was late at night, on November 11th.
GetHuman: Did you reach out to Microsoft - Product Support, and if so, how?
GetHuman: And which of these common Microsoft - Product Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-133488 a list of common Microsoft - Product Support problems)
GetHuman-133488: "Update account information" was why I was trying to call.
GetHuman-133488's review of Microsoft - Product Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Product Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-133488: Had a billing issue in which I was given a *-*** number. Was transferred and then disconnected. Called *-*** number and got a cruise line announcement and was then disconnected.
GetHuman: Let's quantify your experience contacting Microsoft - Product Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Product Support problem?
GetHuman-133488: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-133488: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Product Support's ability to quickly and effectively address your problem?
GetHuman-133488: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Product Support customers?
GetHuman-133488: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Product Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-133488 taken from his Microsoft - Product Support customer service problem that occurred on November 11th, 2017.