Microsoft - Product Support: I was first transferred to Canada. Then went t...
A Microsoft - Product Support customer review by GetHuman user ~Rose from November 17th, 2017
Background on ~Rose's case
GetHuman: ~Rose - can you tell our other Microsoft - Product Support customers when your case took place?
~Rose: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Microsoft - Product Support, and if so, how?
GetHuman: And which of these common Microsoft - Product Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Rose a list of common Microsoft - Product Support problems)
~Rose: "Looking for updates" was why I was trying to call.
~Rose's review of Microsoft - Product Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Product Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rose: I was first transferred to Canada. Then went to Phillipines. Even though the Excel program was flawed I was expected to pay for assistance. The program came with my new Dell. No program warrantee due to age of software. I wish I could use other so I would not have to contact MS again. I hung up and will try and fix the problem myself.
GetHuman: Let's quantify your experience contacting Microsoft - Product Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Product Support problem?
~Rose: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rose: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Product Support's ability to quickly and effectively address your problem?
~Rose: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Product Support customers?
~Rose: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Product Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rose taken from his Microsoft - Product Support customer service problem that occurred on November 14th, 2017.