Microsoft - Tech Support: After going throug Level * support, they had le...
A Microsoft - Tech Support customer review by GetHuman user GetHuman-283912 from November 22nd, 2017
Background on GetHuman-283912's case
GetHuman: GetHuman-283912 - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-283912: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-283912 a list of common Microsoft - Tech Support problems)
GetHuman-283912: "Technical Support" was why I was trying to call.
GetHuman-283912's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-283912: After going throug Level * support, they had level * call me the next day and had control over my computer for ** hrs. Whene it was all done my coumputer was worse than it was when they started. Now it's going to cost me over a $****.** to get a new computer and start from scratch. But good news they did finall get my Office **** downloaded. I live on $***. a month and use this computer for work. But they really need to take money from a senior citizen because they don't have enough.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-283912: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-283912: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-283912: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-283912: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-283912 taken from his Microsoft - Tech Support customer service problem that occurred on November 13th, 2017.