Microsoft - Tech Support: Without a ton of detail, I had a serious issue...
A Microsoft - Tech Support customer review by GetHuman user ~Imageman from November 23rd, 2017
Background on ~Imageman's case
GetHuman: ~Imageman - can you tell our other Microsoft - Tech Support customers when your case took place?
~Imageman: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Imageman a list of common Microsoft - Tech Support problems)
~Imageman: "Recover Account" was why I was trying to call.
~Imageman's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Imageman: Without a ton of detail, I had a serious issue with a Microsoft program that I had purchased in the past, quit working. Went on the MS support, pushed the 'Chat' button with no expectation of getting the problem solved but figured 'what the ****' just as well try.Got immediate help. Tech took over my PC for just about an hour and fixed the problem, I was VERY very impressed. PS I'm not a Microsoft fan.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Imageman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Imageman: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Imageman: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Imageman: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Imageman taken from his Microsoft - Tech Support customer service problem that occurred on November 17th, 2017.