Microsoft - Tech Support: Involved Office *** corrupted install on Window...
A Microsoft - Tech Support customer review by GetHuman user ~Paul from November 22nd, 2017
Background on ~Paul's case
GetHuman: ~Paul - can you tell our other Microsoft - Tech Support customers when your case took place?
~Paul: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul a list of common Microsoft - Tech Support problems)
~Paul: "Refund or Suspicious Charges" was why I was trying to call.
~Paul's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul: Involved Office *** corrupted install on Windows ** took * days in total with level *,* tech support in Manila and New Delhi* once connected to the right person, the fix was excellent (re-install W* and offcie ***)* like most huge organizations, the entry point for help is poor, but as you peel back the layers, it gets better* PATIENCE is required.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Paul: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Paul: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Paul: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul taken from his Microsoft - Tech Support customer service problem that occurred on November 19th, 2017.