Microsoft - Tech Support: I tried this service twice. Both times the chat...
A Microsoft - Tech Support customer review by GetHuman user ~Doc Dragon from November 27th, 2017
Background on ~Doc Dragon's case
GetHuman: ~Doc Dragon - can you tell our other Microsoft - Tech Support customers when your case took place?
~Doc Dragon: Yup. It was morning, on November 26th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Doc Dragon a list of common Microsoft - Tech Support problems)
~Doc Dragon: "Update Account Information" was why I was trying to call.
~Doc Dragon's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doc Dragon: I tried this service twice. Both times the chat was closed by Tech Support before any attempt to help me. This is useless. Plus Microsoft refuses to help me over the phone. I hate the fact they no one will help.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Doc Dragon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doc Dragon: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Doc Dragon: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Doc Dragon: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doc Dragon taken from his Microsoft - Tech Support customer service problem that occurred on November 26th, 2017.