Microsoft - Tech Support: I just have a simple password issue on my lapto...
A Microsoft - Tech Support customer review by GetHuman user ~LividLauren from November 27th, 2017
Background on ~LividLauren's case
GetHuman: ~LividLauren - can you tell our other Microsoft - Tech Support customers when your case took place?
~LividLauren: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~LividLauren a list of common Microsoft - Tech Support problems)
~LividLauren: "Refund or Suspicious Charges" was why I was trying to call.
~LividLauren's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LividLauren: I just have a simple password issue on my laptop, I get told by a representative the the problem is my version of Windows that I am currently using, and that I needed to pay a total of ***.** plus tax to get my password issue resolved, not once did she show a little bit of empathy, I then asked if there were any other options considering it a simple password issue and that paying over a $*** dollars was a little ridiculous, without even taking a breath or attempting to troubleshoot she told me that it was my only option, I then asked for a supervisor due to the poor customer service I was experience, needless to say after waiting ** mins. for a supervisor I was hung up on.. WORST CUSTOMER SERVICE EVER!
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~LividLauren: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LividLauren: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~LividLauren: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~LividLauren: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LividLauren taken from his Microsoft - Tech Support customer service problem that occurred on November 21st, 2017.