Microsoft - Tech Support: No feedback form came thru from Microsoft for s...
A Microsoft - Tech Support customer review by GetHuman user ~TTL from November 17th, 2017
Background on ~TTL's case
GetHuman: ~TTL - can you tell our other Microsoft - Tech Support customers when your case took place?
~TTL: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~TTL a list of common Microsoft - Tech Support problems)
~TTL: "Refund or Suspicious Charges" was why I was trying to call.
~TTL's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TTL: No feedback form came thru from Microsoft for support inquiries, **** and ****. Both times, six transfers--for each I had to repeat my name, phone number, email....and no resolution, then they manage to disconnect. * *The first call was to inquire about office.com and specifically MS Access, and its use on tablet computers. The response was that office.com would work. I registered for a trial, then on the tablet it said that office.com only works on PCs and MAC. So I called Microsoft to determine if office.com was meant to only work on Microsoft tablets. Customer service transfers me to pre-sales, who transferred me to technical support, then to office ***, then to the Microsoft Store to purchase the tablets -- then the person disconnected me. I left a phone number for a call back, and no one from Microsoft called back.**Second set of calls was after I purchased two regular laptops to install office.com and the software would not install.*I got transferred from USA, to India, to Philip
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~TTL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TTL: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~TTL: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~TTL: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TTL taken from his Microsoft - Tech Support customer service problem that occurred on November 11th, 2017.