Microsoft - Tech Support: I had an hour tech support for a windows update...

A Microsoft - Tech Support customer review by GetHuman user ~Sick of being abused from November 22nd, 2017

Background on ~Sick of being abused's case

GetHuman: ~Sick of being abused - can you tell our other Microsoft - Tech Support customers when your case took place?
~Sick of being abused: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Sick of being abused: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Sick of being abused a list of common Microsoft - Tech Support problems)
~Sick of being abused: "Update Account Information" was why I was trying to call.

~Sick of being abused's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sick of being abused: I had an hour tech support for a windows updates issue last night. It was not resolved it so it was escalated to tiers * for the next day. Today a woman called from? India******* I told her that I had three very bad OS crashes with proxy so I wanted her to proceed carefully. She hanged up on me.*I bought premium support and I get gutter-snipe response. Well dome Microsoft! *Here is the email I just received from her:*From: Microsoft Technical Support *mailto:CS*TS.GNRL.WW.**.EN.SUT.TAG.TS.** *Sent: Tuesday, July **, **** **:** AM*To: *****@***.com*Subject: SRX**********ID - everytime she set her updates to never update, the next reboot it will come back to check for updates*Dear Arltte, Thanks for visiting Answer Desk.*Superb quality of support, this is a sick joke.*Can we PLEASE have US tech support people!!!
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Sick of being abused: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sick of being abused: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Sick of being abused: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Sick of being abused: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sick of being abused taken from his Microsoft - Tech Support customer service problem that occurred on November 16th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Sick of being abused's Microsoft - Tech Support Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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