Microsoft - Tech Support: The person who was "helping" me was very diffic...
A Microsoft - Tech Support customer review by GetHuman user GetHuman-426103 from November 22nd, 2017
Background on GetHuman-426103's case
GetHuman: GetHuman-426103 - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-426103: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-426103 a list of common Microsoft - Tech Support problems)
GetHuman-426103: "Refund or Suspicious Charges" was why I was trying to call.
GetHuman-426103's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-426103: The person who was "helping" me was very difficult to understand and had a short temper. When the product key didn't match the records he told me to "Get some glasses and learn how to read properly". Before hanging up I made sure he knew what I thought of him and his attitude.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-426103: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-426103: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-426103: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-426103: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-426103 taken from his Microsoft - Tech Support customer service problem that occurred on November 20th, 2017.