Microsoft - Tech Support: Couldn't understand rep. Asked for someone else...
A Microsoft - Tech Support customer review by GetHuman user ~Terry from November 23rd, 2017
Background on ~Terry's case
GetHuman: ~Terry - can you tell our other Microsoft - Tech Support customers when your case took place?
~Terry: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Terry a list of common Microsoft - Tech Support problems)
~Terry: "Recover Account" was why I was trying to call.
~Terry's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terry: Couldn't understand rep. Asked for someone else and he hung up on me. Contacted again, was put on hold for over ** minutes after asking to speak to a supervisor because the second rep told me I'd have to pay for advise. BTW, my computer was working fine before the "automatic update".
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Terry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terry: I'd give them a two out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Terry: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Terry: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terry taken from his Microsoft - Tech Support customer service problem that occurred on November 16th, 2017.