Microsoft - Tech Support: I paid for Tech support they Microsoft credited...
A Microsoft - Tech Support customer review by GetHuman user ~Sue from November 23rd, 2017
Background on ~Sue's case
GetHuman: ~Sue - can you tell our other Microsoft - Tech Support customers when your case took place?
~Sue: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Sue a list of common Microsoft - Tech Support problems)
~Sue: "Technical Support" was why I was trying to call.
~Sue's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sue: I paid for Tech support they Microsoft credited it to the wrong persons acct so in order to correct the problem they gave me a case number to use if I ever had to use the service paid over ***.** for ASSURE service, today I called in ** minutes the tech could not find my acct and looks like I paid for a service they screwed me on I gave him the case number like I was su*ppose to and he could not locate anything yet I have an email in my hand verifying I have a paid service and alls he had to do was give me an email address so I could send it to him and hr would see I paid for this tech support service....kept telling me to call back forget it Microsoft told me to tell the tech the case number that's what did, I have the e,mail and the company tech is telling me it does not exsit they stink..If there is a way I can issue them for my money back I will find it.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Sue: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sue: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Sue: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Sue: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sue taken from his Microsoft - Tech Support customer service problem that occurred on November 17th, 2017.