Microsoft - Tech Support: It is the worst I have ever experienced. I kee...
A Microsoft - Tech Support customer review by GetHuman user ~cah from November 23rd, 2017
Background on ~cah's case
GetHuman: ~cah - can you tell our other Microsoft - Tech Support customers when your case took place?
~cah: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~cah a list of common Microsoft - Tech Support problems)
~cah: "Update Account Information" was why I was trying to call.
~cah's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cah: It is the worst I have ever experienced. I keep thinking the next call to them will be better. Understanding what they are saying starts the problem then they have to keep transferring you.....I can't deal.. Time to switch to Apple
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~cah: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cah: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~cah: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~cah: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cah taken from his Microsoft - Tech Support customer service problem that occurred on November 14th, 2017.