Microsoft - Tech Support: Bought a new PC with Win* installed, "what a mi...

A Microsoft - Tech Support customer review by GetHuman user ~Tony from November 17th, 2017

Background on ~Tony's case

GetHuman: ~Tony - can you tell our other Microsoft - Tech Support customers when your case took place?
~Tony: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Tony: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Tony a list of common Microsoft - Tech Support problems)
~Tony: "Recover Account" was why I was trying to call.

~Tony's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tony: Bought a new PC with Win* installed, "what a mistake to maka!!". Despite spending over *******€*** on the system, Win* OS is useless, Apps slow to initialize , tablet functionality totally incompatible with a PC and worst of all when you contact CS this is the kind of uncaring response you get: **Please wait for an agent to respond. You are currently '*' in the queue. ****Privacy Statement * You are now chatting with 'Samuel'.**Tony: hi samuel**Samuel: Welcome to Microsoft Customer Service Chat, Tony. Please give me a moment while I review your question. Would that be alright?**Tony: yes**Samuel: Thank you for waiting. **Samuel: I understand that you would like to downgrade your Windows * to Windows *. Am I correct? **Tony: yep**Samuel: Thank you for confirming. **Samuel: May I know how did you obtain your Windows * software? Example: Pre installed on the computer, downloaded from Microsoft Store or Retail Store.**Tony: pre installed on a new PC**Tony: I then bought office ******Samuel
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Tony: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tony: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Tony: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Tony: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tony taken from his Microsoft - Tech Support customer service problem that occurred on November 12th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Tony's Microsoft - Tech Support Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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