Microsoft - Tech Support: They bounced me around to different departments...
A Microsoft - Tech Support customer review by GetHuman user ~kat from November 26th, 2017
Background on ~kat's case
GetHuman: ~kat - can you tell our other Microsoft - Tech Support customers when your case took place?
~kat: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~kat a list of common Microsoft - Tech Support problems)
~kat: "Update Account Information" was why I was trying to call.
~kat's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kat: They bounced me around to different departments. They kept asking the same question multiple times and they couldn't understand how to spell names or read product key numbers. Princess was her name and she kept repeating her lines I think because she didn't know what she was doing. I did not get the help I need and she said her boss was not on the floor to help.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~kat: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kat: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~kat: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~kat: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kat taken from his Microsoft - Tech Support customer service problem that occurred on November 17th, 2017.