Microsoft - Tech Support: I had listened carefully to a few or more autom...

A Microsoft - Tech Support customer review by GetHuman user ~Bonnie Spencer from November 17th, 2017

Background on ~Bonnie Spencer's case

GetHuman: ~Bonnie Spencer - can you tell our other Microsoft - Tech Support customers when your case took place?
~Bonnie Spencer: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Bonnie Spencer: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Bonnie Spencer a list of common Microsoft - Tech Support problems)
~Bonnie Spencer: "Refund or Suspicious Charges" was why I was trying to call.

~Bonnie Spencer's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bonnie Spencer: I had listened carefully to a few or more automated voices,only to be told I had to be a paying customer to have an account with you. It was then that any comm. ceased. With all due respect it is very un-human
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Bonnie Spencer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bonnie Spencer: I'd give them a two out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Bonnie Spencer: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Bonnie Spencer: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bonnie Spencer taken from his Microsoft - Tech Support customer service problem that occurred on November 15th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Bonnie Spencer's Microsoft - Tech Support Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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