Microsoft - Tech Support: Hello,**I have a complaint regarding the servic...
A Microsoft - Tech Support customer review by GetHuman user ~MadatMS from November 26th, 2017
Background on ~MadatMS's case
GetHuman: ~MadatMS - can you tell our other Microsoft - Tech Support customers when your case took place?
~MadatMS: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~MadatMS a list of common Microsoft - Tech Support problems)
~MadatMS: "Update Account Information" was why I was trying to call.
~MadatMS's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MadatMS: Hello,**I have a complaint regarding the service you give (or lack thereof) to your customers. **I have had an issue with my MS Outlook going on one month (repeated issue). I was on with support for * hours yesterday, with no answers. She stated she would she would have a level * tech call me the following day to help. They would call between **-** E time. They called at **:** and as of right now (*:** PM Eastern) I am still on with them with no results. **After almost * hours and repeated interruptions ("I will be back" and no remote work being done) clearly he was assisting others. I asked him to pls focus on me as I had been in front of the computer for almost * hours with no end in sight. I asked why he kept placing me on hold and not working remotely. He stated MS has them "multi task, taking care of * and sometime * people at a time". He knows this is frustrating to me (and others) but this is how they do it. He then told me I may have to call Sony for help as it may be a sto
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~MadatMS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MadatMS: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~MadatMS: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~MadatMS: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MadatMS taken from his Microsoft - Tech Support customer service problem that occurred on November 25th, 2017.