Microsoft - Tech Support: Contacted support to resolve issue with two ste...

A Microsoft - Tech Support customer review by GetHuman user ~Mike from November 27th, 2017

Background on ~Mike's case

GetHuman: ~Mike - can you tell our other Microsoft - Tech Support customers when your case took place?
~Mike: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Mike: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike a list of common Microsoft - Tech Support problems)
~Mike: "Update Account Information" was why I was trying to call.

~Mike's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike: Contacted support to resolve issue with two step verification. First step code went to my cell phone as it should. second was to go to my work email and did not due to ?.*Contacted support- though two transmissions ** hours later they informed me I will need to go through a process that will require ** days until my account is restored. I get security but there needs to be talent on hand or hired that can assist customers with this issue right away. In my opinion a * out of five rating exceeds the service I have experienced with Microsoft support over the last two and a half days.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Mike: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Mike: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Mike: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike taken from his Microsoft - Tech Support customer service problem that occurred on November 18th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Mike's Microsoft - Tech Support Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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