Microsoft - Tech Support: I worked with this support tech's * days off*an...

A Microsoft - Tech Support customer review by GetHuman user ~Darrell from November 23rd, 2017

Background on ~Darrell's case

GetHuman: ~Darrell - can you tell our other Microsoft - Tech Support customers when your case took place?
~Darrell: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Darrell: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Darrell a list of common Microsoft - Tech Support problems)
~Darrell: "Recover Account" was why I was trying to call.

~Darrell's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Darrell: I worked with this support tech's * days off*and on, needed to help with my problem, tech's were very supportive and took their time in fixing my problem. They did a super job, could not have asked for anyone better, there was a fee, however to fix my problem it took approx. ** hrs, if I were to have a tech @$**.** hr, fee was more than reasonable* Thank you*****
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Darrell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Darrell: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Darrell: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Darrell: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Darrell taken from his Microsoft - Tech Support customer service problem that occurred on November 17th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Darrell's Microsoft - Tech Support Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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