Microsoft - Tech Support: Condescending attitude. Made changes to my comp...
A Microsoft - Tech Support customer review by GetHuman user GetHuman-171429 from November 16th, 2017
Background on GetHuman-171429's case
GetHuman: GetHuman-171429 - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-171429: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-171429 a list of common Microsoft - Tech Support problems)
GetHuman-171429: "Refund or Suspicious Charges" was why I was trying to call.
GetHuman-171429's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-171429: Condescending attitude. Made changes to my computer that did not help my problem, made it worse. called back several times, each time hoping to find someone who actually knew more than me (** year old without any tech education) - but I ended up fixing everything myself. They were useless.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-171429: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-171429: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-171429: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-171429: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-171429 taken from his Microsoft - Tech Support customer service problem that occurred on November 14th, 2017.