Microsoft - Tech Support: * and half hours up til now, ** people, the thi...
A Microsoft - Tech Support customer review by GetHuman user ~Solomon from November 26th, 2017
Background on ~Solomon's case
GetHuman: ~Solomon - can you tell our other Microsoft - Tech Support customers when your case took place?
~Solomon: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Solomon a list of common Microsoft - Tech Support problems)
~Solomon: "Update Account Information" was why I was trying to call.
~Solomon's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Solomon: * and half hours up til now, ** people, the third one deactived my office****, that was having issues, then wanted to charge ** bucks for a new prod key! I paid full price ** months ago! Then they said my account is "not active" * techs later, demands for united states support ignored, I have BEEN disconnected again! THE THIRD TIME!!!!!
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Solomon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Solomon: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Solomon: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Solomon: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Solomon taken from his Microsoft - Tech Support customer service problem that occurred on November 19th, 2017.