Microsoft - Tech Support: Arnold
A Microsoft - Tech Support customer review by GetHuman user GetHuman-arnuldro from December 2nd, 2017
Background on GetHuman-arnuldro's case
GetHuman: GetHuman-arnuldro - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-arnuldro: Yup. It was middle of the night, on November 29th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-arnuldro a list of common Microsoft - Tech Support problems)
GetHuman-arnuldro: "Update Account Information" was why I was trying to call.
GetHuman-arnuldro's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-arnuldro: I bought a $*** Dell laptop loaded with Windows ** from a Microsoft store and after two days, for reason I do not know how, the IE stopped working and the prompt asked me to contact Microsoft support. I contacted Microsoft support and talked to an agent named Jed who diagnosed my new laptop as having been infected by a virus and he told me he can only fix it if I pay a subscription fee and will only help me if I pay. I told Jed that the Windows package and the laptop is new, and I asked if he could just point me in the right direction. He told me to wait, but after waiting ** minutes he pretty much hanged up. I called again, this time it is a lady. Same thing, she's argumentative, offering no help not even pointing me into the right direction, would not help at all unless I pay them the subscription fee they told me about. This is customer service at its worst! Microsoft, if you're reading this, change your customer support team!
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-arnuldro: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-arnuldro: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-arnuldro: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-arnuldro: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-arnuldro taken from his Microsoft - Tech Support customer service problem that occurred on November 29th, 2017.