Microsoft - Tech Support: Lied to me about time to upgrade OS, lied to me...
A Microsoft - Tech Support customer review by GetHuman user ~jordanm70 from November 17th, 2017
Background on ~jordanm70's case
GetHuman: ~jordanm70 - can you tell our other Microsoft - Tech Support customers when your case took place?
~jordanm70: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~jordanm70 a list of common Microsoft - Tech Support problems)
~jordanm70: "Update Account Information" was why I was trying to call.
~jordanm70's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jordanm70: Lied to me about time to upgrade OS, lied to me about sending emails to my Comcast and Hotmail accounts about anything regarding my purchase, after upgrade to Windows * Pro cursor movement on my laptop was F*$*ed up, after * or * yours of transfers, hang ups by MS techs, unintelligible speech, etc., my problem was finally resolved. Great job by a bunch of idiots.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~jordanm70: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jordanm70: I'd give them a two out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~jordanm70: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~jordanm70: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jordanm70 taken from his Microsoft - Tech Support customer service problem that occurred on November 11th, 2017.