Microsoft - Tech Support: My sister was having trouble getting one of her...
A Microsoft - Tech Support customer review by GetHuman user ~Happy Big Sister from November 17th, 2017
Background on ~Happy Big Sister's case
GetHuman: ~Happy Big Sister - can you tell our other Microsoft - Tech Support customers when your case took place?
~Happy Big Sister: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Big Sister a list of common Microsoft - Tech Support problems)
~Happy Big Sister: "Refund or Suspicious Charges" was why I was trying to call.
~Happy Big Sister's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Big Sister: My sister was having trouble getting one of her games to start so I called the support number on the game box. At first I was already getting frustrated with the man because I could barely understand him and he could hardly get what my problem was. When he finally transferred me to another number I thought it would be better, and it wasn't. Somehow I got transferred to the Xbox support people who were just as confused as I was that my question was about a PC game and I was on their line. They then transferred me to another PC game help line. I was so frustrated at this point but luckily I received a man named Mitch on the phone. He not only spoke perfect English but also walked me step by step of how to get the game to work. It took almost a whole hour before the game worked again. He then went on to tell me that this wasn't even his department but he felt bad I kept getting transferred so he took the time to help me out. I was so surprised and grateful that there are still goo
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Happy Big Sister: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Big Sister: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Happy Big Sister: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Happy Big Sister: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Big Sister taken from his Microsoft - Tech Support customer service problem that occurred on November 10th, 2017.