Microsoft - Tech Support: I called because my computer would not let me l...

A Microsoft - Tech Support customer review by GetHuman user ~Not Happy from November 20th, 2017

Background on ~Not Happy's case

GetHuman: ~Not Happy - can you tell our other Microsoft - Tech Support customers when your case took place?
~Not Happy: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Not Happy: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy a list of common Microsoft - Tech Support problems)
~Not Happy: "Technical Support" was why I was trying to call.

~Not Happy's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy: I called because my computer would not let me log on. They helped me put my computer in safe mode. They could not fix my problem and three techs later they decided to refer me to higher level of help. They charged me ** dollars and did not fix my problem. I went into safe mode on my own and fixed the problem myself. It was not easy but I was determined to fix or crash it. The really ****. I will never deal with them again
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Not Happy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Not Happy: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Not Happy: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy taken from his Microsoft - Tech Support customer service problem that occurred on November 13th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Not Happy's Microsoft - Tech Support Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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