Microsoft - Tech Support: I have had problems with Microsoft in the past...
A Microsoft - Tech Support customer review by GetHuman user GetHuman-406116 from November 27th, 2017
Background on GetHuman-406116's case
GetHuman: GetHuman-406116 - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-406116: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-406116 a list of common Microsoft - Tech Support problems)
GetHuman-406116: "Update Account Information" was why I was trying to call.
GetHuman-406116's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-406116: I have had problems with Microsoft in the past but this last Wednesday night takes the cake. I started with a simple question and ended up on the phone for over ** hours being transferred to this person and that person all not in my country, being told this and that! In the end I had to finally hang up, call my bank and put a stop payment on what the reps in foreign countries sold me (I found out that what I was trying to do could be done with a free app with Microsoft). Why do companies that make their fortune here in the states get away with hiring contractors in foreign countries? Part of the ** hours I spent was trying to find someone in the US to take ownership over the problem which today I got, but if I ever have to call Microsoft for help again I hope someone will shoot me in my head! Microsoft in my opinion is the *nd worse when it comes to customer service with Hewlett-Packard coming in at *rd. The only company in my opinion is worse is Walmart. Why do people shop at a
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-406116: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-406116: I'd give them a two out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-406116: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-406116: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-406116 taken from his Microsoft - Tech Support customer service problem that occurred on November 22nd, 2017.