Microsoft - Tech Support: I was on the phone over * hrs with this tech wh...

A Microsoft - Tech Support customer review by GetHuman user ~tommie from November 25th, 2017

Background on ~tommie's case

GetHuman: ~tommie - can you tell our other Microsoft - Tech Support customers when your case took place?
~tommie: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~tommie: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~tommie a list of common Microsoft - Tech Support problems)
~tommie: "Recover Account" was why I was trying to call.

~tommie's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tommie: I was on the phone over * hrs with this tech who kept trying to sell me a * yr contract ($***). He never addressed my specific problem but insisted on running scans, saying that resolved my problem, which it did not. He left * programs on my PC he scanned with, one was not MS* the other was, but the certificate was expired for * yrs.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~tommie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tommie: I'd give them a two out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~tommie: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~tommie: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tommie taken from his Microsoft - Tech Support customer service problem that occurred on November 19th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~tommie's Microsoft - Tech Support Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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