Microsoft - Tech Support: In the last two days i have called microsoft an...
A Microsoft - Tech Support customer review by GetHuman user GetHuman-mail4 from November 30th, 2017
Background on GetHuman-mail4's case
GetHuman: GetHuman-mail4 - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-mail4: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mail4 a list of common Microsoft - Tech Support problems)
GetHuman-mail4: "Update Account Information" was why I was trying to call.
GetHuman-mail4's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mail4: In the last two days i have called microsoft and gone thru the online support and have been transferred from person to person. yesterday i purchased a year support for $***.** plus tax and the guy was supposed to fix my email where i would be able to send. Well since then not only am i not able to send emails but now i am not receiving any since he was remotely on my system and let me add in that this is a business account. i have been on the phone and online again plenty of times with those people and all they do is transfer me or put me on a remote hold and not come back on. and my problem is still not fixed
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-mail4: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mail4: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-mail4: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-mail4: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mail4 taken from his Microsoft - Tech Support customer service problem that occurred on November 24th, 2017.