Microsoft - Tech Support: Incompetent and lack of promised telephone call back.
A Microsoft - Tech Support customer review by GetHuman user GetHuman-drmdr6 from November 29th, 2017
Background on GetHuman-drmdr6's case
GetHuman: GetHuman-drmdr6 - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-drmdr6: Yup. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-drmdr6 a list of common Microsoft - Tech Support problems)
GetHuman-drmdr6: "Update Account Information" was why I was trying to call.
GetHuman-drmdr6's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-drmdr6: Incompetent and lack of promised telephone call back.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-drmdr6: Tech Support - After three days and * hours of tech support with no results I am still waiting for them to call me back to find the problem. The first two times they were * hour late and yesterday they were *-*** hours late. Apparently Microsoft's agents in the Philippines have no idea what promptness is or how to fix the problem.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-drmdr6: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-drmdr6: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-drmdr6: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-drmdr6: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-drmdr6 taken from his Microsoft - Tech Support customer service problem that occurred on November 26th, 2017.