Microsoft - Tech Support: Over a period of * days MS reps at level * prom...
A Microsoft - Tech Support customer review by GetHuman user ~ClassicMovieFan from November 28th, 2017
Background on ~ClassicMovieFan's case
GetHuman: ~ClassicMovieFan - can you tell our other Microsoft - Tech Support customers when your case took place?
~ClassicMovieFan: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~ClassicMovieFan a list of common Microsoft - Tech Support problems)
~ClassicMovieFan: "Refund or Suspicious Charges" was why I was trying to call.
~ClassicMovieFan's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ClassicMovieFan: Over a period of * days MS reps at level * promised to call within * hour windows and NEVER CALLED. I repeatedly called back and finally got someone. *** chars isn't enough. They are all in Costa Rica. Couldn't understand most of them - even the managers. They almost destroyed my brand new computer. I knew problem was in Windows, but never call them again!
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~ClassicMovieFan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ClassicMovieFan: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~ClassicMovieFan: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~ClassicMovieFan: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ClassicMovieFan taken from his Microsoft - Tech Support customer service problem that occurred on November 26th, 2017.