Microsoft - Tech Support: I pay monthly for services and I can't even use...
A Microsoft - Tech Support customer review by GetHuman user ~PISSEDOFF from November 25th, 2017
Background on ~PISSEDOFF's case
GetHuman: ~PISSEDOFF - can you tell our other Microsoft - Tech Support customers when your case took place?
~PISSEDOFF: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~PISSEDOFF a list of common Microsoft - Tech Support problems)
~PISSEDOFF: "Refund or Suspicious Charges" was why I was trying to call.
~PISSEDOFF's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PISSEDOFF: I pay monthly for services and I can't even use it. Talking to them it like talking to a wall. They have you on hold **% of the time and when they do get on the phone with you they ask you to please hold. NEVER ONCE did they even ASK FOR MY INFORMATION TO HELP SOLVE MY PROBLEM. Finally, I hung up. There is a reason why computer companies make SO MUCH money. Already set my appointment.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~PISSEDOFF: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PISSEDOFF: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~PISSEDOFF: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~PISSEDOFF: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PISSEDOFF taken from his Microsoft - Tech Support customer service problem that occurred on November 23rd, 2017.