Microsoft - Tech Support: Used on line customer support... speaking to a...
A Microsoft - Tech Support customer review by GetHuman user ~PeterSin from November 28th, 2017
Background on ~PeterSin's case
GetHuman: ~PeterSin - can you tell our other Microsoft - Tech Support customers when your case took place?
~PeterSin: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~PeterSin a list of common Microsoft - Tech Support problems)
~PeterSin: "Refund or Suspicious Charges" was why I was trying to call.
~PeterSin's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PeterSin: Used on line customer support... speaking to a tech via keyboard.... problem.. brand new out of the box PC would not update.... tech ran diagnostics remotely then said I have corrupted and missing files..... odd.. I mean this was a new device, I hadn't done anything with it apart from load Kapersky antivirus and try to load **** yes that's one thousand MB of updates.. this in itself seems off the wall.... he eventually said I can't fix it until you pay *** GBP or less for an instant fix..... if he was employed as a salesman he was hopeless... he ought to have said I will fix this problem for you, which it appears he did, just didn't tell me, but that to optimise the PC, I ought to consider the support program... I am not happy about having to pay annually for support as a concept. MS seem to be sneaking this in by the backdoor.... I come from a world where you buy a PC and it works more or less until MS decide they need to update things...... not impressed with this business m
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~PeterSin: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PeterSin: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~PeterSin: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~PeterSin: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PeterSin taken from his Microsoft - Tech Support customer service problem that occurred on November 21st, 2017.