Microsoft Word: Problem not solved, but found out that it shoul...
A Microsoft Word customer review by GetHuman user ~Laney from November 24th, 2017
Background on ~Laney's case
GetHuman: ~Laney - can you tell our other Microsoft Word customers when your case took place?
~Laney: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Microsoft Word, and if so, how?
GetHuman: And which of these common Microsoft Word customer issues best describes the reason you wanted to talk to them?
(Shows ~Laney a list of common Microsoft Word problems)
~Laney: "Make a purchase" was why I was trying to call.
~Laney's review of Microsoft Word customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft Word customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laney: Problem not solved, but found out that it shouldn't mess up the work I'm doing on my labels. And bottom line, that is what I was worried about. Tech support very helpful.
GetHuman: Let's quantify your experience contacting Microsoft Word. On a scale of 1 to 5, how easy is it go get help on a Microsoft Word problem?
~Laney: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laney: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft Word's ability to quickly and effectively address your problem?
~Laney: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft Word customers?
~Laney: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft Word to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laney taken from his Microsoft Word customer service problem that occurred on November 21st, 2017.