Mikasa: Sent email, waited a week, did not get response...
A Mikasa customer review by GetHuman user ~phoenixy from November 13th, 2017
Background on ~phoenixy's case
GetHuman: ~phoenixy - can you tell our other Mikasa customers when your case took place?
~phoenixy: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Mikasa, and if so, how?
GetHuman: And which of these common Mikasa customer issues best describes the reason you wanted to talk to them?
(Shows ~phoenixy a list of common Mikasa problems)
~phoenixy: "Complaint" was why I was trying to call.
~phoenixy's review of Mikasa customer service
GetHuman: So how would you sum up your experience for GetHuman's Mikasa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phoenixy: Sent email, waited a week, did not get response. Called customer service, waited * minutes, got disconnected. Called again, waited ** minutes on hold, gave up
GetHuman: Let's quantify your experience contacting Mikasa. On a scale of 1 to 5, how easy is it go get help on a Mikasa problem?
~phoenixy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phoenixy: I'd give them a one out of five on communication.
GetHuman: And what about Mikasa's ability to quickly and effectively address your problem?
~phoenixy: For that I would say four out of five.
GetHuman: And finally- any advice for other Mikasa customers?
~phoenixy: Call them early in the day or late. Don't forget any personal or account information you might need for Mikasa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phoenixy taken from his Mikasa customer service problem that occurred on November 12th, 2017.
Mikasa
2.00 of 5 stars | 1 reviews
~phoenixy's Mikasa Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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