Minneapolis Star Tribune: We have been trying to get the paper for weeks...
A Minneapolis Star Tribune customer review by GetHuman user GetHuman-153931 from November 1st, 2017
Background on GetHuman-153931's case
GetHuman: GetHuman-153931 - can you tell our other Minneapolis Star Tribune customers when your case took place?
GetHuman-153931: Sure. It was evening, on October 22nd.
GetHuman: Did you reach out to Minneapolis Star Tribune, and if so, how?
GetHuman: And which of these common Minneapolis Star Tribune customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-153931 a list of common Minneapolis Star Tribune problems)
GetHuman-153931: "Complaint" was why I was trying to call.
GetHuman-153931's review of Minneapolis Star Tribune customer service
GetHuman: So how would you sum up your experience for GetHuman's Minneapolis Star Tribune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-153931: We have been trying to get the paper for weeks now. Between payment issues to delivery issues I finally gave up. All we wanted was the Sunday paper, but after * calls to the Trib over a two week time (and still no paper) all they could tell me was that they could have another paper delivered in *-*.* hours. They have no system in place to track who delivers the paper and if it actually gets there. Basically, the left hand doesn't know what the right hand is doing. We called about this problem the first week we didn't get the paper and a week later when the same thing happened I had to call again. It took ** minutes before I was connected to a person on the phone. When she was unable to solve ANY of the issues I finally said cancel our subscription. Then she informed me that I would not be credited the full amount, dispite the fact that we have never actually received a paper. So I had to ask for her supervisor, which required another ** minutes on hold for me. Finally, I was t
GetHuman: Let's quantify your experience contacting Minneapolis Star Tribune. On a scale of 1 to 5, how easy is it go get help on a Minneapolis Star Tribune problem?
GetHuman-153931: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-153931: I'd give them a five out of five on communication.
GetHuman: And what about Minneapolis Star Tribune's ability to quickly and effectively address your problem?
GetHuman-153931: For that I would say two out of five.
GetHuman: And finally- any advice for other Minneapolis Star Tribune customers?
GetHuman-153931: Call them early in the day or late. Don't forget any personal or account information you might need for Minneapolis Star Tribune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-153931 taken from his Minneapolis Star Tribune customer service problem that occurred on October 22nd, 2017.