MobStub: Merchandise never received. This was not an off...

A MobStub customer review by GetHuman user ~Stephanie Benifield from November 25th, 2017

Background on ~Stephanie Benifield's case

GetHuman: ~Stephanie Benifield - can you tell our other MobStub customers when your case took place?
~Stephanie Benifield: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to MobStub, and if so, how?
~Stephanie Benifield: I used a help page I found on the GetHuman MobStub customer service contact info page: Contact MobStub Customer Service
GetHuman: And which of these common MobStub customer issues best describes the reason you wanted to talk to them?
(Shows ~Stephanie Benifield a list of common MobStub problems)
~Stephanie Benifield: "Billing" was why I was trying to contact.

~Stephanie Benifield's review of MobStub customer service

GetHuman: So how would you sum up your experience for GetHuman's MobStub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stephanie Benifield: Merchandise never received. This was not an offering but a Christmas gift for my grand-daughter. No invoice but amount definitely taken from my account. Demand response immediately. Will refer to BBB also TV station.
GetHuman: Let's quantify your experience contacting MobStub. On a scale of 1 to 5, how easy is it go get help on a MobStub problem?
~Stephanie Benifield: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stephanie Benifield: I'd give them a four out of five on communication.
GetHuman: And what about MobStub's ability to quickly and effectively address your problem?
~Stephanie Benifield: For that I would say three out of five.
GetHuman: And finally- any advice for other MobStub customers?
~Stephanie Benifield: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MobStub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stephanie Benifield taken from his MobStub customer service problem that occurred on November 16th, 2017.

MobStub

1.42 of 5 stars | 148 reviews

~Stephanie Benifield's MobStub Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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