Monarch Airlines: What a way to run a company. My wife and childr...
A Monarch Airlines customer review by GetHuman user ~Yunus Ramadan from October 30th, 2017
Background on ~Yunus Ramadan's case
GetHuman: ~Yunus Ramadan - can you tell our other Monarch Airlines customers when your case took place?
~Yunus Ramadan: Yes. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Monarch Airlines, and if so, how?
GetHuman: And which of these common Monarch Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Yunus Ramadan a list of common Monarch Airlines problems)
~Yunus Ramadan: "Change flight" was why I was trying to call.
~Yunus Ramadan's review of Monarch Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Monarch Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yunus Ramadan: What a way to run a company. My wife and children are stranded in Cyprus, No one will answer phone (two days), automated message is two days out of date and message says that due to high volume of calls not answering phones. Shoddy service by a shoddy company. My family will never use them again
GetHuman: Let's quantify your experience contacting Monarch Airlines. On a scale of 1 to 5, how easy is it go get help on a Monarch Airlines problem?
~Yunus Ramadan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yunus Ramadan: I'd give them a two out of five on communication.
GetHuman: And what about Monarch Airlines's ability to quickly and effectively address your problem?
~Yunus Ramadan: For that I would say five out of five.
GetHuman: And finally- any advice for other Monarch Airlines customers?
~Yunus Ramadan: Call them early in the day or late. Don't forget any personal or account information you might need for Monarch Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yunus Ramadan taken from his Monarch Airlines customer service problem that occurred on October 23rd, 2017.