Moneygram: All I wanted to know was if a money order I bou...
A Moneygram customer review by GetHuman user GetHuman-195929 from November 17th, 2017
Background on GetHuman-195929's case
GetHuman: GetHuman-195929 - can you tell our other Moneygram customers when your case took place?
GetHuman-195929: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-195929 a list of common Moneygram problems)
GetHuman-195929: "Cancel Transfer" was why I was trying to call.
GetHuman-195929's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-195929: All I wanted to know was if a money order I bought * months ago was still good. The back says it needs to be cashed within a year, but my bank said it was only good for ** days. The first lady transferred me within two seconds, and second lady answered my question in four seconds flat. THANK YOU FOR POSTING THIS NUMBER!!!
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
GetHuman-195929: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-195929: I'd give them a one out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
GetHuman-195929: For that I would say one out of five.
GetHuman: And finally- any advice for other Moneygram customers?
GetHuman-195929: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-195929 taken from his Moneygram customer service problem that occurred on November 10th, 2017.