Moneygram: Got a person right away. It took an extra minut...
A Moneygram customer review by GetHuman user ~Jim from November 20th, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other Moneygram customers when your case took place?
~Jim: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common Moneygram problems)
~Jim: "Trouble Sending a Payment" was why I was trying to call.
~Jim's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: Got a person right away. It took an extra minute for the rep to understand the spelling change I needed to make. At first, she got it wrong but it was insignificant. My problem was solved
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~Jim: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a one out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~Jim: For that I would say three out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his Moneygram customer service problem that occurred on November 13th, 2017.