Moneygram: The department I needed to talk to was closed...

A Moneygram customer review by GetHuman user GetHuman-174899 from November 14th, 2017

Background on GetHuman-174899's case

GetHuman: GetHuman-174899 - can you tell our other Moneygram customers when your case took place?
GetHuman-174899: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman-174899: I used the 800-666-3947 number I found for on the GetHuman Moneygram customer phone number page I was on: Moneygram Customer Service Phone Number
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-174899 a list of common Moneygram problems)
GetHuman-174899: "Trouble Receiving a Payment" was why I was trying to call.

GetHuman-174899's review of Moneygram customer service

GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-174899: The department I needed to talk to was closed, but they provided me with another number to call in the morning.
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
GetHuman-174899: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-174899: I'd give them a one out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
GetHuman-174899: For that I would say two out of five.
GetHuman: And finally- any advice for other Moneygram customers?
GetHuman-174899: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-174899 taken from his Moneygram customer service problem that occurred on November 11th, 2017.

Moneygram

1.58 of 5 stars | 198 reviews

GetHuman-174899's Moneygram Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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