Moneygram: This has got to be the worst option for sending...
A Moneygram customer review by GetHuman user ~beatenUp from October 29th, 2017
Background on ~beatenUp's case
GetHuman: ~beatenUp - can you tell our other Moneygram customers when your case took place?
~beatenUp: Yup. It was morning, on October 21st.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~beatenUp a list of common Moneygram problems)
~beatenUp: "Cancel Transfer" was why I was trying to call.
~beatenUp's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beatenUp: This has got to be the worst option for sending money out there. I have spent hours upon hours on end trying to get a resolution to my problems on the phone. My card hasnt worked, they have not let transactions go through for no reason. The worst is after probing me with a million questions about my transfer, they went through and canceled all of my previous transfers that hadnt been picked up, then told me it would be *-** business days before I got my money back. These people were depending on that money, now I have to struggle to put together something because this company is up its own a-- trying to fight scams and wont take my money. I hate this site and will never use it again.
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~beatenUp: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beatenUp: I'd give them a one out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~beatenUp: For that I would say three out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~beatenUp: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beatenUp taken from his Moneygram customer service problem that occurred on October 21st, 2017.